Please read the conditions that will apply to your holiday by using the links on the left. They might look to you too long, but it is very important that you carefully read this information while booking a holidays with us. Our policy is transparency. We want to state every detail clearly.

Your booking contract (Except for international flight holidays)

Your contract is with PARAGON DIGITAL TOURISM PVT. LTD, (from now onwards Paragon Holidays) a Sri Lanka Company based at 27/2, Pitakanda Road, nittawela, Kandy, Sri Lanka. Paragon Holidays is our Tour Operator Brand under our company Paragon Digital Tourism Pvt. Ltd.

Acceptance of booking conditions

Applicable Booking Terms and Conditions for your booking are those that were in force on the date shown on your Travel Voucher/Holiday Confirmation. Booking Terms and Conditions may be subject to change without warning at our own discretion. The latest Booking Terms and Conditions will be the one sent to you or the agent representing you. These booking conditions are devised for the protection of all parties. Paragon trades under Sri Lankan laws. “We” or “the company” in these booking conditions refers to the company responsible for your booking contract.

Any use of the or or websites, or any written communication with us, for the purposes of travel arrangements, confirms that you are aged 18 or over.

Paragon Disclaimer

We try to ensure that the information contained on our website is accurate and up to date.

However, we recommend that you verify the information before acting on it. You can do this by contacting us through email. There is no charge for the information presented on this website; however, in return for allowing you to access this material, we require your acceptance that Paragon will not be liable for any actions you may take as a result of using this information.

Please note we either personally or our representative services are available in Sri Lanka. So therefore you will be met on arrival by ourselves or Hostess or our driver/guides. Please ensure that you refer to your itinerary which will provide the appropriate contact details, should you need assistance whilst on holiday.
The following terms and conditions (“booking conditions”) form the basis of your contract with Paragon.  Please read them carefully as they set out our respective rights and obligations.  By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them. Except where otherwise stated, these booking conditions only apply to holiday arrangements which you book with us through the internet / website in Sri Lanka and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”,  “booking”, “contract”, “package”,  “tour” “villas” “Safaris”  or  “arrangements” mean such holiday arrangements unless otherwise stated.
In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires and “lead name” means the person who makes the booking.  “We”, “us” and “our” means Paragon Holidays under our company Paragon Digital Tourism (Pvt) Ltd.

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1.1 Choosing your Holiday

We hope that your Paragon Holiday experience will live up to your expectations so it is very important that you choose the right holiday for you. Space in our brochures to give detailed information is limited but there is more information online at and our staff are always happy to advise and give you their professional opinion.

1.2 Hotel Gradings

Choosing the right hotel can be a dilemma, especially when travelling to long haul destinations and whilst most hotels have official star ratings locally, in some cases official ratings cannot always be relied on. Subsequently – wherever applicable – we have categorised all hotels throughout the website as Boutique, Boutique Styled and Luxury Hotels, Eco Lodges and Nature (similar standards), Luxury Safaris, Kandy Golf Villas, Hotels and Guest Houses and Luxury Villas (on our villa rentals website , which is a direct operation under Paragon to give a general guide. However, standards can vary between hotels of the same class in different countries, and even in the same country. For example city hotels which often cater for business as well as leisure travellers may well have generally higher standards than a beach resort hotel where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual hotel descriptions.

1.3 Single Rooms

It is an unfair fact of life that single travellers often have to pay over the odds for a room, often up to twice the price each person in a twin room might have to pay. So we have negotiated some super deals and are delighted to offer you the widest choice of single saver offers available in Sri Lankan market today. Please requests for very special offers. However note that the standard and location of single rooms is not always as good as that of twin/double rooms even when you pay the single supplement.
On safari, excursions and touring holiday’s single rooms cannot always be guaranteed.

If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms, as doubles or family rooms and they do not reduce the rates if it is occupied by a single person. The costs to the hotel of providing the room – heating, lighting, cleaning etc are the same regardless of how many people occupy that room. This also applies to self-catering units where, for example, three people may choose to occupy accommodation priced for four.

Hotel design may mean that single rooms are smaller and sometimes less well appointed. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. We do not make additional or excessive profits from these supplements. The prices we charge reflect the costs of under occupancy of the rooms contracted to us by the hotel.

1.4 Twin or Double Rooms

Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated. Unless we have stated in the itinerary the tour is booked with Suites or any other special category of room upgrades.

1.5 Triple/Quad Rooms

A third or fourth person sharing a room either shares existing beds or has an extra bed (which may be of camp-bed style) placed in a double/twin room. As conditions may be cramped you may wish to consider booking two rooms. We offer ‘child accommodation’ at many of our hotels, these are generally based on sharing existing beds in the room.  If you require a separate bed, you must advise us at the time of booking, as there may well be a charge added to your booking, or this charge may be payable locally.  Any meal plan charges will still apply.

1.6 Travelling with Children

If you are travelling with young children, it is important to note that child seats are not provided for transfers.  If you specifically require a car seat, we advise you to either take your own with you, or call our Sales team, and we will do our utmost to try and arrange this for you – there may well be an additional charge for this.

1.7 Minimum Stays

Minimum stays are required at certain hotels for certain periods. Where applicable these will be advised at time of booking.

1.8 Booking a Room for Early Arrival or Late Departure

Generally hotel rooms will be available between approximately noon and 3pm, and are to be vacated between 10 am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10 am for an afternoon or evening departure, it is possible to reserve the room at the time of booking at a cost.

1.9 Paragon Plus/Room Upgrade/Honeymoon/Anniversary Offers

When the offer of a room upgrade is mentioned in Paragon Plus, it is not necessarily an upgrade to the next category featured in our website, but usually an upgrade to the next category of room (not suite) available within the hotel. We will of course do everything possible to arrange the provision of a double bed for honeymoon couples (in most luxury and Boutique hotels it is not an issue, but Small hotels, Guest houses and Eco lodges the standard varies) but it is not always possible to guarantee this and the provision of a double bed does not constitute a term of your contract with us. Anniversary offers only apply if you’re celebrating your Silver (25th) or Golden (50th) wedding anniversary while on holiday.
Remember to advise us if it is your honeymoon or Silver/Golden anniversary and to take a copy of your marriage certificate with you on holiday. In order to qualify for a our special Paragon offers, your stay and/or holiday must be started and completed within the date band specified, under the individual offers as stated. For hotel sale discounts and free night offers, where there is a minimum stay requirement, the nights spent at the hotel must be consecutive. The featured Offers are regularly updated on the website, but they may change, often at short notice. If you are interested in any of the Offers, please contact your local travel agent and/or our Sales Team to check the current terms of the offer before you book.

1.10 Tours – General health requirements

Most of our tours are not suitable if you have any disability or have reduced mobility (including being confined to a wheelchair). Therefore, in the interest of safety and comfort for all groups as a whole, you must be fit enough to participate or alternatively you must have an able bodied carer to assist you in the tour.

1.11     Free Extras & Gifts

At certain hotels we may offer a free lunch, dinner, Massage, Spa & Ayurveda or memorable experience and in some tours we offer free souvenirs and gifts or Discounts on purchases as Gems, Wood Carving, Batiks and Spices. (We should be informed during the time of purchase or should be told one day in advance, so we have enough time before the invoice is issued to offer you this and advise you to go to the right place.-Since it is a developing country still the Practice of commission is not fully removable, the only Option is for us to offer you something back from the extras you pay, this varies from the deal and place to place. We are sure to get you a discount up to 10% or more.

1.12 All Inclusive & Hotels for Couples

Some hotels specified ‘for couples’ cater for mixed sex couples only. We recommend that if you are a ‘same sex’ couple, you thoroughly research your chosen hotel/destination before you book, to ensure it is suitable. Hotels often place restrictions on restaurants and meal arrangements. All Inclusive does not necessarily mean that unlimited food and beverages are available 24-hours a day. Individual hotels operate different policies and full details will be provided locally.

1.13 Passports/Visas/Health

You must ensure that your passport and travel documentation is in order and that you have obtained the necessary visa and all other requirements for your Travel Arrangements. Should you require assistance on this matter we will be pleased to make recommendations. We will not be held responsible for You travelling without the correct travel documents. Many countries including now require children to hold their own passports and additional countries are adopting this policy on an ongoing basis. We therefore recommend that all children travel on full passports.
Important Travel Information – (  ) when travelling to Sri Lanka you must apply for an ETA visa which allows entry into the country.  Names on the ETA must exactly match those appearing on your passport.  Therefore when booking  a honeymoon in Sri Lanka, brides need to ensure that they book under their maiden name as they will not be able to apply for an ETA under their new married name.
How do I obtain a visa to Sri Lanka? The ETA system is now effective. The ETA can be obtained On-Line by logging on to and following the instructions.

1.14 Experiences

We are pleased to be able to offer various “experiences” and activities, such as diving, which you can pre-book with us as part of your holiday arrangements.  Some of these experiences and activities may require you to be in good physical and mental health and, by booking with us; you confirm that you and your party are in good health with no medical history that would make it dangerous for you to participate.  You must observe safety instructions at all times.  We only stand between our suppliers and our customers and will not accept responsibility if it is caused by the negligence of our suppliers.  The experiences and activities are subject to minimum numbers, and may be cancelled at short notice.  In such circumstance, you will receive a full refund of monies paid for the excursion or activity in question.

1.15 Children on Holiday

Please note that meals are not provided for infants. Infant charges are based on an infant sitting on an adults lap and additional charges will apply for infants requiring their own seat. Any charge for a baby cot in the room and food are paid by the guest direct to the hotel unless we request you to pay in advance at the time of booking.  We do not recommended holidays for children under 10 on escorted tours, coach tours or on safari (unless in private minibus). Some places in Sri Lanka, Owing to their lack of special child or medical facilities are also not suitable for very young children but we would be happy to advise which hotels or resorts we think suit your requirements best.

1.16 Public Holidays

Practically Sri Lanka has more public and private holidays than anywhere else in the world! The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Muslim Cities and towns may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into consideration when selecting your departure date. Various events are organized in most towns throughout the season, and we therefore suggest that you thoroughly research your chosen area before booking.

1.17 Other Hotel Guests

Many hotels, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. Even though we use many small private boutique styled luxury hotels where privacy is thought well off, there are some hotels we feature on our website that have these events and groups, We have no control over the acceptance of bookings at the hotels we feature other than our own. We are therefore unable to accept any responsibility for any inconvenience caused by such groups or their activities.

1.18 Holiday Seasons

Most of the destinations we feature are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of un-crowded beaches and a more personal attention from hotel staff at excellent prices. At this time it may be necessary for hotels to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak periods hotels experience full occupancy which may result in a livelier atmosphere and slower service in busier facilities.

1.19 Meals

Holidays which include main meals generally commence with dinner on the day of arrival at your hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. All Inclusive packages generally finish at check-out time on your day of departure between 10 am and noon.  After this time, payment for any additional meals must be made direct to the hotel. No refunds on meals not taken can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hôte menu and cannot be guaranteed. We would therefore strongly recommend that anyone with special requirements takes a holiday where no meals (or only breakfast) are included and simply buys the most acceptable dishes from the à la carte menu available locally.
Where breakfast is included this will more commonly be continental breakfast, although full breakfasts are provided at certain hotels. Please ask at the time of booking if this is important to you.

1.20 Smoking

The majority of airlines have introduced a total smoking ban on most or all of their flights and many hotels also now have a non-smoking policy in hotel rooms and public areas. Please ask at the time of booking if this information is important to you.

1.21 Special Requests

Where a special request eg. Diet, room location, twin or double bedded room, a particular facility at a hotel, and/or particular meals etc. is an important factor in your choice of holiday, you must advise us when the booking is made. We are happy to pass your request on to the hotel or other supplier but cannot guarantee that it will be accommodated with the standards you seek, we will try our best to keep it high standards accepted locally. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important with you.

1.22 If You Have a disability or medical condition which may affect your holiday

If you have any medical condition or disability which may affect your holiday or any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking.  In any event, you must give us full details in writing at the time of booking and whenever any significant change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed.

1.23 Group Transfers

Our holidays include Group Transfers from airports/villas/hotels and vice versa unless otherwise stated on the appropriate pages or your documentation. A group transfer is generally a Private transfer and the type of vehicle used will normally be dependent upon the size of the group, with No stops being made the actual duration of your transfer will be same as we state unless traffic problems or some delays.  Alternatively, you have the choice of upgrading your transfer to an Air taxi at the appropriate cost, details on request.

1.24 Weather

World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.

The Sea
In Sri Lanka it is very important to respect the sea. There are strong tides, rips and currents and there are no lifeguards. Swim only where it is SAFE! Never leave children unsupervised.

Tropical living
Little things in the tropics can go amiss and whilst there is often a simple solution please allow for the unexpected.
Ever heard of mañana? In the tropics it would be fair to suggest there is insufficient urgency for even that. We suggest you remove your watch and ‘go with the flow’. When wanting something at a particular time. Lunch for example…we suggest you ask for it be delivered 30 mins before the actual time.

The weather
We can only tell you what the weather was like last year, last week, or yesterday. We have no idea what it will be like tomorrow. Tropical villas tend to be designed with blue skies and bright sunshine in mind and outdoor dining, barefoot beach strolls and sun bathing are not so much fun….unless you live in a desert…in the rain.
Sri Lanka has no marked seasons – climatically the island has no off season. A special feature is that the hot and humid lowlands and the salubrious hill country are separated by only a few hours motoring.
Average mean temperature along the coast is 26.7 C (80 F) and 19.7 C (66.50 F) in the hill country.
In Colombo, the commercial capital, situated on the west coast, the temperature varies from 26.4 C (79.5 F) to 27.8 C (82.12 F). Relative Humidity varies from 70% during the day to 90% at night.
In the lowlands the climate is typically tropical with an average temperature of 27C in Colombo. In the higher elevations it can be quite cool with temperatures going down to 16OC at an altitude of nearly 2,000 meters.
Bright, sunny warm days are the rule and are common even during the height of the monsoon. The south west monsoon brings rain mainly from May to July to the western, southern and central regions of the island, while the north-east monsoon rains occur in the northern and eastern regions in December and January.

2.1 Your Commitment to Us

When you or your Travel Agent wishes to confirm a holiday booking, we require a deposit 30%-50% of the holiday cost, which will be given to you depending on the type of holiday you book, or any higher deposit which applies to your holiday. The deposit will only be refundable as set out in these booking conditions. When you make a booking, the lead name confirms that you understand and have accepted these booking conditions and our Important Holiday Information which forms our booking conditions. We reserve the right in our absolute discretion to refuse to accept any booking without necessarily specifying a reason. Many Hotels now require the full name of all passengers travelling. We will therefore ask you at the time of booking to provide us with your first forename (as shown in your passport) as well as your title and surname. When booking your holiday, if you wish to make a modification to a holiday shown in the website we will try to assist. Should you wish to change to an alternative featured hotel, this will be charged at the difference in published price, as long as we hold the space required. We accept payment via Bank to Bank transfer (Max 03 to 05 days), and Credit Card online Payments. Please note that there are applicable Credit Card administrative costs that should be paid by you, should you decide to use this payment method.
Once you have read the booking conditions and have signed the booking form, we will send you a Proforma invoice stating which date the booking has been made and when you will have to pay the deposit or full money. When you receive the Proforma Invoice and have paid to our bank, we need proof of the transaction faxed or scanned clearly and e-mailed to us as soon as possible.
In the case of all bookings, you will be issued with a pro forma invoice. The pro forma invoice value includes our charges and the reimbursable costs incurred on your behalf. Your booking will be confirmed by the issue of a Travel Voucher/Holiday Confirmation. Payment of deposit confirms that you have read and accept our booking conditions. If you fail to meet the payment deadlines stated on the Pro-forma/invoice, we reserve the right to cancel your booking and will inform you of this. Bookings should be paid as instructed:
Full payment is due not less than 50 to 60 days before Arrival/Commencement. Unless at certain circumstances a written agreement will be sent to you for collection of the final payments at the air port on arrival to settle the final payments.  If you do not pay in full 50 to 60 days before arrival, we reserve the right to cancel your booking and cancellation charges will apply. If you make a holiday booking within 50 to 60 days of your arrival/commencement date then you must pay the full cost of the holiday at the booking stage. For some Holidays these Cancellation policies do not apply. They are stated along with the respective holiday package.
A booking is not accepted until we issue an invoice. The date shown on the invoice, which will be sent to you or your Travel Agent, is the date of booking. It is important to check the details on the invoice when you receive it.

Confirming your booking:
Bank transfer: full Bank details will be given at the time of confirmation, and it will be shown in the invoice.
Payment schedules:
(i) Upon receipt of Invoice: 30 to 50 per cent of cost will be required, except during peak times or group Bookings, where the Payment percentage will be notified to you.
(ii) Not less than 60 days before departure: 100 per cent of cost. *Frequent fluctuations in the Sri Lankan government tax policy mean that applicable taxes can change suddenly without prior notice.
(A) Payments are required within seven (07) days, except where circumstances dictate that we request otherwise.
(B) Suppliers may demand stricter payment terms on some bookings. These occasions will always be advised to you before booking. Individual cancellation terms will always be stated.
(C) Our prices include all applicable taxes. *Frequent fluctuations in the Sri Lankan government tax policy mean that applicable taxes can change suddenly without prior notice.
(D) Customers must pay all bank charges in the case of a bank transfer. Failure to do so will invalidate your booking and will bring further change to cover bank charges.
(E) There will be no additional postage fees, booking fees or other hidden charges. Exchange rates are based on live on-day rates at time of booking and are not subject to change.
(F) Late payments, at our discretion, have an administrative charge of $20 and risk cancellation.

2.2 Our Commitment to You

We will arrange to provide you the various services which form part of the holiday you book with us. Before your booking is confirmed and a contract comes into existence, we reserve the right to increase or decrease, and correct errors in, advertised prices and to change any of the information contained in this brochure. Changes will be made known to you at the time of booking. If any details appear to be incorrect or incomplete, please contact us or your Travel Agent immediately as it may not be possible to make changes later. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.

2.3 Peak Season Supplements

During peak periods such as Christmas and Easter when demand outstrips the supply of Transport and accommodation, you may find that supplements are added to the cost of your holiday. The supplements may be for certain holiday departures and/or accommodation on specific dates. They do not necessarily indicate that additional services such as Gala dinners will be provided. The cost of these supplements will be quoted to you at the time of booking.

2.4 ‘From Prices’

Paragon offers you the flexibility to create your own holiday from the range of accommodation and services available. Because of the wide choice, it is not possible to list every price on every date. A ‘from’ price is indicative of the lowest price available for the hotel or itinerary featured but this may vary depending on a number of factors such as your date of travel and choice of accommodation. To help you in choosing a holiday which is tailor made by us to your requirements, please call our Sales team, or visit your travel agent or our website for further information about services and prices. We will be happy to provide you with an up to date quote.

2.6 Paying For Your Holiday

After your booking is taken and a deposit received, a confirmation invoice will be sent to you detailing the total cost due. Full payment must be received not less than 60 days before Arrival. If we or your travel agent has not received full payment at least 60 days before arrival in Sri Lanka, we reserve the right to treat your booking as cancelled by you and forfeit your deposit by way of cancellation charges. If we do not cancel straight away because you have promised to make payment, the full or balance money must come in 60 days before arrival. We won’t Charge any Cancellation charges.  If you fail this date we reasonably treat your booking as cancelled. If you make a holiday booking within 60 days of your departure date then you must pay the full cost of the holiday at the booking stage.

2.7 Pricing Errors

Whilst we endeavour to ensure that the most up to date and correct prices are shown on our website and in our brochures, there may on occasion be an incorrect price shown, due to an unfortunate error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or within 7 days of the time of booking, or as soon as reasonably possible. We must reserve the right to cancel the booking if you do not wish to accept the price which is actually applicable to the holiday in which case, you will be given the choice to amend your booking to an alternative holiday, at the correct price.

2.8 Insurance

It is important that you have insurance cover and that it is adequate and suitable for your particular needs. If you fail to take out insurance and have to cancel your booking, you will be charged in accordance with our normal terms and condition. Furthermore, if you require medical/any other form of assistance whilst on holiday you will not be covered and you in turn may incur significant costs. Please read your policy details carefully and take them with you on holiday.

2.9 Travel Information & Documents

Before arrival in Sri Lanka International Airport you should receive by mail a copy of our Destination Information and Holiday Confirmation, covering the area/s you are visiting and general information. We strongly recommend that you read these. In the case of late payment and/or late bookings, we will be handing to you at the airport on arrival.

3.1 Changes or Additions to Your Holiday

If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be easy. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge of USD30 per booking, and payment of any further costs incurred as a result of the change. If we agree that you may change your booking to a holiday of lower value, and then you cancel that holiday, we reserve the right to levy cancellation charges on the value of the original booking. Please note that save for the transfer of a booking (see below), or the addition of any offers made by Paragon Holidays, which were not requested at the time of booking, it will not be possible to make changes within 28 days of your scheduled departure date.

3.2 Transferring Bookings

If any person named on a booking is prevented from travelling as a result of illness, the death of a close relative, jury service or other significant reason, we will agree to that person’s booking being transferred to another person (introduced by you) who satisfies all the conditions applicable to the package, subject to both persons accepting liability for full payment of the holiday cost and all costs and charges incurred by us and/or incurred or imposed by any of our suppliers in order to make the transfer. We must be given at least 14 days notice of the transfer request. An administration charge will be made of US$30 per person for requests made more than 60 days before departure, and US$50 per person within 50 days before departure.

3.3 Cancelling Your Holiday

If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours by the lead name. The cancellation is timed from 09:00 on the next working day to enable us to contact Suppliers. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs.
A cancellation invoice will be sent to you or your travel agent within 7 days, if you do not receive this please contact us immediately in order to prevent an increase in charges. The following scale of charges will be payable depending on when the notification of cancellation is received. Any amendment charges are not refundable in the event of cancellation or any admin charges that may arise in returning monies such as bank charges etc, all these will be deducted from what is due to you by us. References to the deposit include all sums paid or payable at the time of booking.
In the case of cancelled tailor-made itineraries, we reserve the right to levy additional admin costs of up to 10% of total booking cost when calculating recoverable costs.
We do not normally refund for early checkouts or no-shows.
Cancellation charge per person cancelling of cancellation is received by us or your travel agent
Prior to 60 days to arrival date: Loss of deposit (in Touring Experiences it will be somewhere from 30% to 50%, depending on advised, agreed or instructed deposit at the time of booking)
59 – 31 days: 70% of total holiday cost
30 days or less: 100% of total holiday cost
You should check whether your travel insurance policy covers you for refunds.
We would strongly recommend that you take out appropriate travel insurance which provides cover against loss of deposit or cancellation fees.  We voluntarily return all recoverable costs for cancellations. Paragon Holidays will be entitled to retain part of the payment made by you as compensation for the work that has been put into preparing the itinerary and allocating a driver guide (as he has given his time and prioritising your tour, sacrificing other potential business) and so we will deduct all bank transfer costs etc when we transfer back the money to your account. The compensation amount will be different according to whether the holiday period is during peak times or off-peak times.

4.1 Accuracy:

We carefully check the information given on our website and on our holidays about accommodation, resorts, itineraries etc. Therefore changes may be made to the particulars on this. In these circumstances we will notify you of changes before you book. However, please bear in mind that hoteliers, restaurateurs, nightclub owners etc., may wish to maintain or improve their facilities, or even take a break themselves. Tour, excursion or safari itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised on our website. If we are told of any significant or long term changes we will always try to advise you prior to your arrival.

4.2 Building & Development Work

Many hotels and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible Tour Operator, it is important to us that you are aware of any significant building/ refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards but if we are informed of such work, we will try to notify you of any activity as soon as possible, however near to your arrival this may be.

4.3 If we CHANGE your holiday before your departure:

We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. We plan arrangements in advance of your holiday using independent suppliers such as airlines, hotels etc., over whom we have no direct control. It is the cases, that on occasion’s changes do have to be made, and we reserve the right to make these. Most of these changes are minor.
However, if we consider them a SIGNIFICANT CHANGE we will try to advise you or your Travel Agent as soon as reasonably possible if there is time. We consider a SIGNIFICANT CHANGE to be one where there has been a change of resort, a change of accommodation to that of a lower category and/or price, a change of flight time of more than 12 hours, and a change of departure airport. In the case of your being advised of a SIGNIFICANT CHANGE before your departure we will provide you with three alternatives:

  1. Accept the alternative offered (at additional cost if applicable).
  2. Purchase another available holiday from us.
  3. Cancel your holiday with a full refund of all monies paid.

4.4 Changes Due To Circumstances beyond Our Control

We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of situations outside our control, which neither we nor our suppliers could foresee or forestall even with all due care. These include hotels unavailability (even though blocked and have not received any funds), any guide’s or specific vehicles blocked and have not received any funds during the process of confirmation, unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather and terrorist activity.

4.5 If We Change Your Holiday Accommodation

We do not control the day-to-day management of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation is not available. If this happens before your arrival or on arrival in resort we will try to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available we will refund the difference of the holiday price between the accommodation booked and that available, and will pay US$ 10 per person for any inconvenience.

4.6 If we CANCEL your holiday

We reserve the right in any circumstances to cancel your holiday for any reason. However we will not cancel your holiday within 30 days of departure unless it is for a reason outside our control (see changes due to circumstances beyond our control).

If we have to cancel your holiday we will offer you:

  1. Accept the alternative offered (at additional cost if applicable).
  2. Purchase another available holiday from us.
  3. Cancel your holiday with a full refund of all monies paid.

4.7 Minimum Numbers

We will advise you at least 30 days before departure if minimum numbers have not been reached. You will then have the choice of booking an alternative holiday with us, changing your departure date at the appropriate additional cost, or having a refund of monies paid. No compensation will be payable and we are unable to offer refunds of any associated costs ie visas etc.

4.8 Tours

Whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, the routing or order of an itinerary. Unless the change significantly alters the holiday, compensation will not be payable for minor alterations to the itinerary or nightly accommodation.

5.1 Water/Electricity Supplies

In many of the less sophisticated destinations we feature, the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Hotels do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.

5.2 Accommodation in the Tropics

In many hotels, especially beach resorts ‘insects’ in the rooms (eg. cockroaches etc) are almost inevitable. It should by no means be taken as a sign of dirtiness, simply a fact of life in these destinations. Views from some hotel rooms may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.

5.3 Watersports & Other Activities

Many hotels offer Watersports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guest’s safety.

5.4 Behaviour

Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing or is likely to cause Damage (including racism) danger, upset or damage to property or is persistently affecting the enjoyment of others or to yourself, we reserve the right to terminate your holiday. Should this happen, no refund or compensation would be paid and we will have no further responsibility for your holiday arrangements (including any return travel). You may also be held responsible for wilful damage.

5.5 Personal Belongings and Lost Items

For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. It can be easy to lose items but it is your responsibility to look after your property at all times and end you must ensure you are adequately covered by comprehensive insurance. If you lose any personal items whilst on holiday, please obtain a written report from a local representative, or police, to help with any insurance claim upon your return.

5.6 Customer care and complaints procedure:

We are fully committed to high levels of customer care at all stages of your holiday. If you have cause for complaint whilst on holiday, you must bring it to the attention of our local representative or agent and the hotel (eg hotel manager) immediately. They will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with. You must notify us within 24 hours, by e-mail, in a further effort to rectify the situation amicably. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to.

5.7 Conservation

It is becoming ever more important to conserve the world’s natural resources, its landscapes, flora and fauna. Someone coined the phrase ‘Take only photographs; leave only footprints’ and a number of countries now use this to promote conservation. It would be hard to improve on this statement.

5.8 Our Commitment To You For Your Holiday Arrangements

We do not accept responsibility if any death, personal injury or failure of your holiday arrangements is not caused by any fault of ours, or our agents or suppliers, and is caused by you or someone not connected with your holiday arrangements. Our suppliers (such as airlines, accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you.

5.9 Locally Booked Excursions/Activities

Whilst you are away on holiday you may be offered the opportunity to buy optional excursions and activities. If you decide to buy an excursion or activity, your contract will be made with our company which provides it and it will not from part of your contracted holiday arrangements with us. The contract will be subject to the excursion/activity provider’s terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. Paragon Holidays accepts no liability for any breach of contract or  act or omission of any excursion/activity provider. Some excursions/activities may contain an element of risk or require a good level of physical fitness, and, if in doubt, you should make direct enquiries with the local provider, before deciding to buy and check that you are covered by your travel insurance policy.

5.10 Curtailment

If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for the remainder of your holiday not completed, or assist with any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

5.11 Volunteering Holidays

The volunteering element of your holiday involves working and, where applicable, staying in locations which tourists do not usually visit. These locations are often remote and the conditions for the people who live there are generally basic. Volunteering is not a conventional holiday activity and the organisations with whom we work do not provide services for tourists. Whilst we will endeavour to carry out certain health and safety checks on any accommodation you are intended to stay in, these checks will be limited. We do not carry out health and safety checks on the other elements of your volunteering experience as it is not practical for us to do so. We make no representations or promises as to the conditions you will encounter during your volunteering experience or that there will be compliance with any minimum standards of health, safety or hygiene. You must therefore exercise caution and take all appropriate steps to protect yourself against the risks involved.
Whilst volunteering, you are likely to come into contact with both wild and domestic animals. All animals, including domesticated ones, are unpredictable and capable of causing injury and even death. They may also carry disease or parasites which may be passed on by close contact with the animal or its faeces. You must therefore exercise a great deal of caution and take responsibility for your own safety in any situation where animals are, may be or have been present. All instructions and guidance provided in relation to any animal, whether in advance or by anyone accompanying you, must be followed at all times and no animal must be touched or approached unless you are specifically invited to do so. As we cannot control any animal nor predict its behaviour, we cannot accept any liability for any injury, illness, death, loss, damage or other claim of any nature which you suffer in connection with any animal.

6.1 Questionnaire

We are committed to improving the standard of our holidays and it is only with the help of your feedback that we will be able to achieve our aim. We would therefore appreciate it if you would spend a few moments to complete and return the questionnaire, which you will find in your document wallet. Please fill in the Questionnaire and Pass it through the Driver (in an Envelop) or hand it over to the Office or Duty officer. Paragon Holidays (Email address: ) we would also welcome and act upon any comments you would like to pass on to us. If you forget to fill in the paper version, you can always complete the questionnaire online when you get home or leave a review on any of the following review sites:

6.2 If You Had a Problem

If a problem remains unresolved during your holiday, you should make a complaint in writing to Paragon within 28 days of the completion of the holiday. Please remember to quote your holiday booking number or invoice number and daytime telephone number and email. We will reply to you within 28 days of receipt of your letter.
Our commitment to you for personal injury claims (unconnected with arrangements made by us)
Should you or any member of your party goes through any misadventure during your holiday arising out of an activity which does not form part of your holiday arrangements provided by Paragon Holidays, we will, in our reasonable discretion, offer you advice, guidance and assistance.

6.3 Weather & Tidal Conditions

Information is supplied by the Meteorological Office, local tourist offices and other sources and is given as a guide only. Our Sales team is happy to advise on weather trends as many of the destinations featured in this website have a tropical climate where heavy rainfall and strong winds do occur at certain times of the year, however world weather patterns are now becoming more and more erratic resulting in unusual rainfall, storms and even floods and Tsunamis. During monsoon season, you are likely to get more rain than sunshine. Most people go on holiday to spend time in the sunshine and although adverse weather conditions can be very frustrating We cannot assume any responsibility for the statistical information provided opposite, nor accept liability to make refunds or pay compensation for alternative arrangements, damage to property or curtailed holidays as a result of such conditions.
Some destinations featured in this website are subject to tides at specific times of the year which can affect swimming. Depending on the place you have chosen, there may be restrictions on areas where it is safe to swim due to strong currents or sea defenses which protect the island beaches. We strongly recommend you listen to local advice to ensure your own safety. Please refer to meteorological websites for the latest and most up-to-date information on tides for the destination you intend to travel to.

6.4 Health, Safety & Security Abroad

We take the safety and security of our clients extremely seriously.
If your country Foreign Office advises that people should not visit Sri Lanka, then we would act on this and reserve the right to cancel your holiday. However we are sure you appreciate from press and television coverage that the political, economic and social conditions are not as stable as you are used to in your own country. Sadly crimes against both people and their property are a fact of life the world over, and when in Sri Lanka it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. Paragon Holidays operate to many parts of Sri Lanka, some of which do not conform to high health and safety standards. We request that all hotels comply with the local regulations applicable to Sri Lanka for health and safety but we cannot guarantee that these meet High standards and therefore urge that you undertake reasonable precautions to protect your family and yourself whilst on holiday.
To make the most of your trip abroad, check out your Foreign office information.

Holiday Insurance

This is a vital part of any holiday so please ensure you take out adequate travel insurance with full cancellation cover.

Flight times and other essentials:

Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our Travel Voucher. We do not accept responsibility for these. You should also ensure that your travel documents, passports, visas, driving licence, insurance details and moneys are in order.

Force majeure:

We cannot accept responsibility for Force Majeure – defined in these booking conditions as any specific event which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, volcanic eruptions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.


We never, under any circumstances, recommends or guarantees the value or the quality of any additional product not clearly itemized on the Travel Voucher and which may be purchased during an itinerary arranged in part or whole by the company, even in the case where the product may have been discussed between a client and an employee, chauffeur or representative of the company. Determining the value of a product is entirely the client’s responsibility. We have no duty to intervene in such circumstances.

Price guarantee:

We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of (i) flight levies or (ii) changes in Government policy. We will not surcharge for exchange-rate fluctuations.
Independent travel:
In the event of an itinerary only part-booked by the company, we cannot be held responsible for the failure of any component of the holiday for which we do not have direct responsibility. This includes any difficulty in finding accommodation, or collecting train tickets purchased by us, if customers choose to book accommodation-only deals and arrange their own transport.

Travel Insurance:

Every holidaymaker must possess valid travel insurance, and details of the policy must be stated before travel – unless we give specific written exemption. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken. We reserve the right to refuse travel for all those inadequately insured.


All tourists are strongly advised to check with their own medical advisers at least a month before travel on recommended inoculations, such as Hepatitis A/B, Typhus, Tetanus and Rabies (especially if volunteering with animals) and to take other medical advice where their own health record suggests it is necessary.


This agreement shall be governed by Sri Lankan law and be subject to the exclusive jurisdiction of the Sri Lankan courts.

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